Terms and Conditions
Effective January 1, 2026
Keystone Amarillo Epoxy Flooring, amarilloepoxyflooringandconcretepolishing.com, service@amarilloepoxyflooringandconcretepolishing.com
Agreeing to these terms
These terms cover your use of the Keystone Amarillo Epoxy Flooring website and any work you book with us. When you browse this site, ask for a quote, or schedule a job, you agree to them, so please read them before you go further.
If a written proposal or contract we give you for a specific job says something different from this page, the written proposal or contract controls for that job. If you don't agree with these terms, please don't use the site or book work with us.
What we do
Keystone Amarillo Epoxy Flooring is a flooring contractor in Amarillo, TX. We install epoxy, polyaspartic, metallic and urethane cement floors, polish, stain and seal concrete, and handle grinding, resurfacing, overlays, stripping and pool deck coatings for homes and businesses in Amarillo, Canyon and the cities around them. You can see the full list of services on our home page and read more about our crew on our About page.
The descriptions, photos and examples on this site are general information about our work. They aren't a promise that your floor will look or perform exactly the same, because every slab is different in age, condition and moisture.
Estimates and pricing
We give free quotes on site, with no pressure to book. A quote is based on what we can see and measure during the visit, including the square footage, the condition of the concrete, any existing coating or sealer, and the system and finish you choose.
Some problems only show up once the work starts, such as hidden cracks, old adhesive, soft or damaged concrete, or moisture coming up through the slab. If we find something like that, we'll stop, show you what we found, and explain what it changes before doing any added work. Extra work and any change in price need your approval first.
Unless the quote says otherwise, a quote is good for 30 days. Prices on this website, in ads or in conversation are general and aren't a binding offer until they're written into a quote you accept.
Scheduling, access and cancellation
We'll agree on a start date with you and do our best to keep it. Weather, temperature, humidity, material delivery and the condition of your slab can all move the schedule, because coatings and overlays need the right conditions to bond and cure, so we'll let you know as soon as a date has to shift.
On the day of the job, we need clear access to the work area, working electricity and water if the quote calls for them, and the space emptied of vehicles, furniture and stored items unless we've agreed to move them. If we arrive and can't start because the area isn't ready, we may have to reschedule, and any costs that causes may be added to your invoice.
If you need to cancel or reschedule, please call us at (806) 457-5783 as early as you can, and at least 48 hours before the start date. If we've already ordered special materials for your job or you cancel after work has started, you may owe for those materials and the work done up to that point.
Payment
Your quote or contract will list the payment schedule, including any deposit, when the balance is due, and the payment methods we accept. A deposit holds your spot on our schedule and covers materials ordered for your job.
Unless your contract says otherwise, the balance is due when the work is complete. If a payment is late, we may charge interest at the rate the contract states, up to the most Texas law allows, and you agree to pay reasonable costs of collecting an unpaid balance.
After we finish
New floors need time to cure before they can take foot traffic, furniture or vehicles, and we'll tell you how long for your system before we leave. Following those times and the care steps we give you matters, because walking, parking or cleaning with harsh chemicals too soon can damage a finish that hasn't fully hardened.
Coated and polished floors can be slippery when wet or oily. Using rugs, mats or an added grip texture where you need it, and keeping the floor clean and dry, is your responsibility once the job is done.
Our guarantee and warranty limits
We stand behind our work with satisfaction guaranteed on every job. If something isn't right, contact us and we'll come look and work with you to fix it.
Any written warranty for your job will be spelled out in your quote or contract, including what it covers and for how long. Materials may also carry the maker's own warranty, which is between you and the maker.
A warranty doesn't cover damage from misuse, accidents, hot tire pickup on systems not rated for it, chemical spills, impact, standing water, ignoring cure times or care instructions, normal wear, or movement, cracking or moisture coming from the slab underneath. Concrete moves and cracks over time, and a coating can't stop the slab from doing that.
Other than what's written in your contract, and to the extent Texas law allows, our work and this website are provided as is, without other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.
Limits on our liability
Keystone Amarillo Epoxy Flooring is fully licensed and insured. To the extent Texas law allows, our total liability for any claim connected to a job is limited to the amount you paid us for that job.
We aren't liable for indirect, incidental or consequential losses, such as lost business, lost use of the space, or delays caused by weather, suppliers or conditions outside our control. Nothing in these terms limits liability that the law doesn't allow us to limit.
Using this website
The information on this site is for general guidance and may change without notice. The text, photos and logos on it belong to Keystone Amarillo Epoxy Flooring or are used with permission, so please don't copy them for commercial use without asking us first.
If the site links to another website, we don't control that site and aren't responsible for its content or how it handles your information.
Settling a disagreement
If you have a problem with our work or a bill, call us first at (806) 457-5783 or reach us through our Contact page. Most issues get settled quickly once we're both looking at the floor together.
If we can't work it out within 30 days, either of us may agree to mediation before going to court. Any lawsuit will be brought in the state or federal courts that serve Amarillo, Texas.
Governing law
These terms and any work we do for you are governed by the laws of the State of Texas, without regard to conflict of law rules. If any part of these terms is found unenforceable, the rest still applies.
Changes to these terms
We may update these terms from time to time, and the version posted on this page is the one that applies. Changes don't affect a quote or contract you've already signed unless we both agree in writing.
Questions about these terms
If anything here isn't clear, call Keystone Amarillo Epoxy Flooring at (806) 457-5783 or send us a note through our Contact page, and we'll walk you through it.